Process Developer-Customer Care (Zapopan)

Overview

Ready to shape the future of work? At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry‑first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast‑moving, tech‑driven environment, love solving real‑world problems, and want to be part of a team that's shaping the future, this is your moment.

Responsibilities

• They must be able to clearly and calmly convey information, listen actively, and respond appropriately to customer needs or concerns.
• Understanding and relating to the customer's feelings helps build trust and makes the customer feel valued, even in difficult situations.
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