Process & Controls Lead (12m FTC)

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

This role plays a central part in strengthening our risk posture and will support business areas in articulating, co-designing, and embedding robust, sustainable controls to manage key risks across customer complaints, sales conduct, customer vulnerability, credit management, and credit decisioning. The role will focus on creating clear key risk indicators (KRIs), enabling consistent management reporting and assurance over emerging and residual risks. This role will operate as a hands-on advisor, providing tailored guidance to assess current control environments and uplift both preventative and detective controls. 

What You’ll Do 

• Partner with business and risk leads to assess the current control environment.
• Support co-design of sustainab...