Found Description
We’re Hiring | Customer Resolution Executive (Premium Process) We are looking for a Customer Resolution Executive to join one of our premium processes , specifically supporting hotel operations . If you have experience in handling escalations, grievances, and service recovery , this is a great opportunity for you! About the Role You will be responsible for managing escalated guest complaints across multiple channels (calls, emails, chats, and online platforms) and ensuring timely resolution with a superior customer experience . Key Responsibilities Handling customer complaints end-to-end Managing escalations effectively Driving service recovery and customer retention Monitoring performance & reporting metrics ✅ Key KPIs to Meet: Average Resolution Time (ART) First Contact Resolution (FCR) Customer Satisfaction (CSAT/NPS) Reopen / Repeat Complaint Rate Eligibility Criteria Graduation is mandatory Minimum 1 year experience in Hotel Customer Service / Escalation / Grievance Desk Ex...