Found Description
We’re Hiring | Customer Resolution Executive (Premium Process)
We are looking for a
Customer Resolution Executive
to join one of our
premium processes , specifically supporting
hotel operations . If you have experience in handling
escalations, grievances, and service recovery , this is a great opportunity for you!
About the Role
You will be responsible for managing
escalated guest complaints
across multiple channels (calls, emails, chats, and online platforms) and ensuring
timely resolution with a superior customer experience .
Key Responsibilities
Handling customer complaints end-to-end
Managing escalations effectively
Driving service recovery and customer retention
Monitoring performance & reporting metrics
✅
Key KPIs to Meet:
Average Resolution Time (ART)
First Contact Resolution (FCR)
Customer Satisfaction (CSAT/NPS)
Reopen / Repeat Complaint Rat...
We are looking for a
Customer Resolution Executive
to join one of our
premium processes , specifically supporting
hotel operations . If you have experience in handling
escalations, grievances, and service recovery , this is a great opportunity for you!
About the Role
You will be responsible for managing
escalated guest complaints
across multiple channels (calls, emails, chats, and online platforms) and ensuring
timely resolution with a superior customer experience .
Key Responsibilities
Handling customer complaints end-to-end
Managing escalations effectively
Driving service recovery and customer retention
Monitoring performance & reporting metrics
✅
Key KPIs to Meet:
Average Resolution Time (ART)
First Contact Resolution (FCR)
Customer Satisfaction (CSAT/NPS)
Reopen / Repeat Complaint Rat...