Found Description
We’re Hiring | Customer Resolution Executive (Premium Process)
We are looking for a Customer Resolution Executive to join one of our premium processes , specifically supporting hotel operations. If you have experience in handling escalations, grievances, and service recovery , this is a great opportunity for you!
About the Role
You will be responsible for managing escalated guest complaints across multiple channels (calls, emails, chats, and online platforms) and ensuring timely resolution with a superior customer experience.
Key Responsibilities
Handling customer complaints end-to-end
Managing escalations effectively
Driving service recovery and customer retention
Monitoring performance & reporting metrics
✅ Key KPIs to Meet:
Average Resolution Time (ART)
First Contact Resolution (FCR)
Customer Satisfaction (CSAT/NPS)
Reopen / Repeat Complaint Rate
Eligibility Criteria
Graduation is mandatory
Minimum 1 year experience in Hotel Customer S...
We are looking for a Customer Resolution Executive to join one of our premium processes , specifically supporting hotel operations. If you have experience in handling escalations, grievances, and service recovery , this is a great opportunity for you!
About the Role
You will be responsible for managing escalated guest complaints across multiple channels (calls, emails, chats, and online platforms) and ensuring timely resolution with a superior customer experience.
Key Responsibilities
Handling customer complaints end-to-end
Managing escalations effectively
Driving service recovery and customer retention
Monitoring performance & reporting metrics
✅ Key KPIs to Meet:
Average Resolution Time (ART)
First Contact Resolution (FCR)
Customer Satisfaction (CSAT/NPS)
Reopen / Repeat Complaint Rate
Eligibility Criteria
Graduation is mandatory
Minimum 1 year experience in Hotel Customer S...