Process Associate - Customer Service- Cd. Juarez Mexico

**Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.**
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**Responsibilities**:**_ _**
- Responsible for making calls to different service providers in the United States, to process payments on behalf of customers.
- **Must be able to fluently carry a conversation in English, answer questions, and document the results of each call.
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- **Outbound calls regarding collections and payment process.
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- **Follow up on incidents from the time it ...