Problem Manager

**Responsibilities**:
**What will you contribute?
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Reporting to the Manager of Problem and Incident Management and part of the Service Delivery Team, the Problem Manager will assist in establishing the framework for Problem Management.
The Problem Manager will ensure that all Problem Managers operate similarly between Lines of Business.
The incumbent is accountable for the governance and lifecycle of all problems, contributing to enhancing the availability of products and services and eliminating recurring incidents to ensure a world-class customer experience.
The Problem Manager will collaborate with the Incident Management Team to ensure accurate details are captured in the incident records for transition to the problem records.
The Problem Manager role provides insight to the Business on the health of the Infrastructure and Application environments.
It is responsible for the effective oversight of root cause analysis-related activities.
The r...