Problem Management Lead - Root-Cause & Incident Expert

DXC Technology is seeking a Problem Management/ITSM professional to optimize incident handling and prevent recurrence across an enterprise IT landscape in Mexico City. You will coordinate technical specialists, perform root cause analysis, and drive improvements with a focus on service reliability.

The role requires ITIL foundations, strong communication, and collaboration across teams. The work environment emphasizes in-person collaboration with flexibility to support wellbeing and productivity.