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Job DescriptionJob descriptionKey Responsibilities:Problem Management Process Oversight- Own and manage the Problem Management process in alignment with industry best practices.- Develop, implement, and maintain problem management policies, procedures, and workflows.- Ensure timely and accurate recording, classification, and prioritization of problems.- Partner with Agile application teams to investigate recurring issues across sprints.
- Promote a culture of continuous improvement by embedding Problem Management into Agile delivery processes.Root Cause Analysis and Resolution- Conduct thorough investigations of major incidents to identify root causes.- Collaborate with cross-functional teams to develop corrective and preventive actions.- Track and manage the implementation of permanent solutions to prevent incident recurrence.Proactive Problem Identification- Analyze incident trends, historical data, and monitoring reports to identify potential problems.- Drive proactive problem...
- Promote a culture of continuous improvement by embedding Problem Management into Agile delivery processes.Root Cause Analysis and Resolution- Conduct thorough investigations of major incidents to identify root causes.- Collaborate with cross-functional teams to develop corrective and preventive actions.- Track and manage the implementation of permanent solutions to prevent incident recurrence.Proactive Problem Identification- Analyze incident trends, historical data, and monitoring reports to identify potential problems.- Drive proactive problem...