Principal Technical Support Engineer, Alpha (Remote)

Educational support systems are buckling under growing complexity as demands from schools, students, and families escalate. Schools require immediate, AI-powered responses across diverse learning platforms, student information systems, hardware, and operational processes. Yet most organizations remain trapped in disconnected tools, manual handoffs, and fragile workflows that collapse when tested in real conditions.
We address this challenge through a fundamentally distinct approach: AI-enhanced cyborg agents positioned at the core of a dynamic educational environment. In this position, you will define how the system evolves. Each resolution strengthens future automation, each root cause investigation shapes process and governance, and each complex scenario you solve enhances outcomes for thousands of learners and teaching professionals.
This is direct, production-level troubleshooting within a service context. You will investigate unclear, multi-party failures spanning learning...