Principal Support Engineer – Customer Reliability & Escalations Engineering

Experteer Overview
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As a Principal Support Engineer, you will act as a senior technical authority to own and drive high-impact customer escalations. You’ll lead cross-functional incident response, perform deep root cause analysis, and partner with Engineering and Product leadership to implement permanent fixes. You will guide teams through Sev1/Sev2 incidents, shaping platform reliability and customer experience at scale. This role offers strategic influence, mentoring, and direct collaboration with senior stakeholders to solve complex problems.
Compensaciones / Beneficios
• Own and lead resolution of high-priority Sev1 and Sev2 incidents impacting strategic customers
• Lead end-to-end troubleshooting across applications, integrations, cloud infrastructure, databases, and distributed systems
• Coordinate cross-functional incident respo...