Principal Solutions Architect AI at Genesys

Elevate customer experience as a Principal Solutions Architect specializing in AI at Genesys. Design and implement creative AI solutions with impactful engagement and operational efficiencies.

In this senior role, you will translate KPIs into AI architectures that optimize outcomes. Your focus will be on enhancing customer satisfaction while driving automation through innovative use of Genesys Cloud AI. This position demands leadership in shaping transformative AI strategies and ensuring alignment with stakeholders.

Key Responsibilities:
• Design and deliver AI solutions to improve CX outcomes
• Create scalable architectures from business requirements
• Develop reference architectures for enterprise integration
• Promote successful AI adoption among stakeholders
• Iterate and optimize deployed AI solutions for performance

Requirements:
• 8+ years delivering enterprise AI-driven solutions
• Robust expertise...