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Principal Program Manager - CCaaS / SaaS (Account-Based)

Sprinklr

Bangalore, Karnataka, India Full time June 20, 2026

Found Description

Description

Key Responsibilities

Customer Leadership & Single Point of Contact

  • Act as the primary interface for customer leadership, ensuring clear communication and alignment
  • Build strong relationships with business and technology stakeholders
  • Represent the overall program status, risks, and value delivered in leadership forums
  • Program Coordination & Delivery Oversight

  • Coordinate across multiple workstreams, business units, and delivery teams
  • Ensure all projects are executed on time and aligned to agreed milestones
  • Participate in track-level calls to maintain close visibility on execution
  • Value Delivery & Business Alignment

  • Work closely with customer business teams to ensure solutions drive measurable business outcomes
  • Track and communicate value realization and...
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