Principal Product Manager – Communication Platform & AI

Responsibilities
La descripción completa del puesto cubre todas las habilidades asociadas, la experiencia previa y cualquier cualificación que se espera que tengan los solicitantes.

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• Owning and evolving Nextlane’s Customer Interaction products, including Communication Center, AI Receptionist, and future AI-powered engagement capabilities.
  
• Defining and executing the product strategy and roadmap for customer communication experiences across voice, messaging, and workflow automation.
  
• Designing and improving core interaction capabilities such as routing, conversation orchestration, automation workflows, and AI-assisted customer journeys.
  
• Driving the adoption of AI-powered experiences, including conversational interfaces, voice automation, copilots, and intelligent assistants.
  
• Leading product discovery with dealerships, OEMs, and internal stakeholders to identify opportunities, validate solutions, and deliver measurab...