Principal Product Manager – Communication Platform & AI

Responsibilities

• Owning and evolving Nextlane’s Customer Interaction products, including Communication Center, AI Receptionist, and future AI-powered engagement capabilities.
• Defining and executing the product strategy and roadmap for customer communication experiences across voice, messaging, and workflow automation.
• Designing and improving core interaction capabilities such as routing, conversation orchestration, automation workflows, and AI-assisted customer journeys.
• Driving the adoption of AI-powered experiences, including conversational interfaces, voice automation, copilots, and intelligent assistants.
• Leading product discovery with dealerships, OEMs, and internal stakeholders to identify opportunities, validate solutions, and deliver measurable business outcomes.
• Working closely with Engineering, AI, UX, Data, and Platform teams to deliver scalable, reliable, cloud‑native solutions.
• Ensuring seaml...