What success looks like in this role:
Gather and analyse client requirements (RFI/ RFP/RFQ) and volumetrics (e.g. locations, SLA’s, contacts and events count, AHT, ToT, etc,). Set solution and pricing strategy, work independently to develop effort and cost estimates including assumptions, risk and contingency approach. Develop client facing proposals including service overview, technology architecture, detailed service description and client benefits/ outcomes. Lead the solution reviews and obtain approvals from key stakeholders prior to submission. Participates to client facing meetings (solution presentation, solution workshops) and contract negotiations, develop client SoW You will be successful in this role if you have:
Bachelor’s degree in business, finance, or technology or equivalent
Strong English language skills are mandatory
8+ years’ experience in End User Man...