Found Description
Description
We are looking for a Principal Managed Services Consultant to lead managed service delivery and high-impact customer operations programs for enterprise SaaS customers.
This role owns the end-to-end orchestration of complex customer engagements, ensuring consistent service excellence, rapid escalation handling, and measurable business outcomes. You will operate at the intersection of Managed Services, Customer Success, Support, Product/Engineering, and Account Team, driving alignment and execution for high-value, high-ARR accounts.
With a strong focus on service scalability, automation, and operational excellence, you will help transform reactive support motions into proactive, data-driven managed service capabilities, especially across digital and voice customer operations ecosystems.
What You’ll Do
Managed Services Program ...
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