Principal Lead, Digital Workplace Intelligent Operations

Job Summary

This role is responsible for modernizing Digital Workplace operations into a more automated, collaborative, and adaptive function. The focus is on reducing manual operational work through automation and intelligent tooling, while improving how the operations team delivers workplace services. This role drives the transformation from reactive, ticket-centric workflows into a proactive, intelligence-led operating model.

Responsibilities

• Drive the evolution of Digital Workplace Operations toward an automated, intelligence-driven operating model
• Identify and eliminate manual operational work through automation, workflow redesign, and improved tooling
• Define success metrics for automated workflows and drive adoption to reduce manual intervention and improve service stability
• Simplify operational processes to improve service reliability and efficiency
• Establish practices that support faster issue detec...