Found Description
**Responsibilities**
_*Please note: We are hiring for two openings for this role._ *
As a **Principal Engineer, Technical Support** within the **PowerMax Support** organization, you will play a critical role in delivering advanced technical expertise and resolving complex issues across Dell's enterprise storage portfolio. You will collaborate with enterprise customers, engineering teams, and cross-functional stakeholders to support mission-critical storage environments, ensuring optimal performance, availability, and customer satisfaction.
**In This Role, You Will:**
+ Provide expert-level technical support for Dell PowerMax storage solutions – via phone, web, chat or email. Diagnosing and resolving complex hardware, software, configuration, and performance-related issues.
+ Leverage advanced troubleshooting methodologies, diagnostic tools, and analytical techniques to efficiently identify root causes and drive timely resolutions for both know...
_*Please note: We are hiring for two openings for this role._ *
As a **Principal Engineer, Technical Support** within the **PowerMax Support** organization, you will play a critical role in delivering advanced technical expertise and resolving complex issues across Dell's enterprise storage portfolio. You will collaborate with enterprise customers, engineering teams, and cross-functional stakeholders to support mission-critical storage environments, ensuring optimal performance, availability, and customer satisfaction.
**In This Role, You Will:**
+ Provide expert-level technical support for Dell PowerMax storage solutions – via phone, web, chat or email. Diagnosing and resolving complex hardware, software, configuration, and performance-related issues.
+ Leverage advanced troubleshooting methodologies, diagnostic tools, and analytical techniques to efficiently identify root causes and drive timely resolutions for both know...
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