Found Description
Organization Overview Company DescriptionWe are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.You can work remotely from your Home office.The Critical Support Team (CST) is a specialized group within the organization dedicated to addressing the most complex, high-impact, and recurring customer issues.
The Principal Engineer, Critical Support Team (CST) serves as a senior technical authority and problem-solving leader within the organization.
As a member of the Critical Support Team, the Principal Engineer leads the investigation and resolution of escalated cases, performing in-depth root cause analysis (RCA) to uncover and resolve systemic gaps in products and processes.
This role goes beyond troubleshooting by collaborating closely with Subject Matter Experts (SMEs), Engineering, Product Management, and cross-functional teams to implement long-term solutions and advoca...