Found Description
Principal Associate, Process Management
Location: Toronto, Ontario, Canada
About the Role
We are constantly seeking improvements to our product offerings and customer experience. You will provide change management leadership to ensure a holistic, thoughtful, innovative and uniform approach to agent readiness.
What we value
- Curiosity: You will be driven to proactively seek information and the best solutions for our agents.
- Collaboration: You will partner across the enterprise to make sure agent readiness is at the forefront of all business changes.
- Confidence: You will drive significant results that will influence the experience of millions of customers.
What you will learn
- Capital One’s approach to Process Management: mapping business processes, mitigating risks, ensuring controls, and improving them.
- Agile, cross‑functional teamwork and learning from Data Science, Business Analytic...
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