Principal Associate for Experience Design Operations

Join Capital One Canada as a Principal Associate in Experience Design Operations. Leverage your design process expertise to enhance customer experiences through optimized operations.
This role focuses on leading design workflow improvements and AI integrations within our XD team. By collaborating with stakeholders and managing tools, you will play a key role in the execution of product design initiatives and enhancing operational performance metrics.
Key Responsibilities:
• Lead standardized workflows across XD disciplines
• Maintain XD software ecosystem for quality delivery
• Partner with teams for aligned product launches
• Analyze existing procedures for operational enhancements
• Collaborate with cross-functional teams on standards
Requirements:
• 5+ years in Design Operations or Program Management
• Deep knowledge of industry XD tools and processes
• Strong experience with AI tool implementation
• Familiarity with service design for internal te...