Principal Advisor for Underground Solutions

Join Brunel as a Principal Advisor for Underground Solutions, leading customer success in the mining industry. This role is strategic for fostering long-term relationships and enhancing solution deployment.
Located in the Global arena, this position emphasizes building customer loyalty within the Customer Success department. You will utilize your extensive experience in underground mining and technologies to provide leadership on successful solutions. Collaborating with Sales and Product teams, you'll ensure the effective delivery of valuable insights and innovations tailored for clients.
Key Responsibilities:
• Mentor the Customer Success team to enhance collaborative efforts
• Develop best-practice deployment and continuous improvement strategies
• Work with clients to create case studies showcasing outcomes
• Review product release notes for preparedness
• Support sales through training processes and materials
Requirements:
• Degree in Engineering or Econo...