Found Description
Job Description
- Oversee end-to-end lead management from multiple sources (digital campaigns, walk-ins, channel partners, referrals)
- Ensure prompt lead allocation, follow-ups, and qualification as per defined SLAs
- Drive conversion of enquiries into site visits and bookings through structured follow-up strategies
- Manage, mentor, and monitor the performance of the Pre-Sales / CRM executives
- Set daily, weekly, and monthly targets for calls, follow-ups, and conversions
- Conduct regular training sessions on product knowledge, call quality, and customer handling
- Handle high-value or escalated customer interactions professionally
- Ensure consistent, high-quality communication with prospective customers
- Maintain accurate customer information and interaction history in the CRM system
- Ensure complete and accurate data capture in CRM systems
- Prepare MIS reports on lead sourc...