Premium Support Specialist at OpenText

Become a Premium Support Specialist with OpenText and make a significant impact in information management. This role places you as the main point of contact for customers, ensuring their technical needs are met.
You will deepen your understanding of client environments to drive operational success. By building strong relationships, you will deliver effective support and custom short-term solutions tailored to specific customer needs while enhancing their software investments and minimizing risks. Your strong communication and collaboration skills will be key to managing escalations and resolving complex incidents.
Key Responsibilities:
• Act as the contact for customer support incidents
• Build trustworthy relationships with customers
• Provide efficient incident resolution using technical expertise
• Offer timely updates and coordinate with team experts
• Advise on best practices to improve operations
Requirements:
• Bachelor’s degree or Technical diploma wi...