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Premier Technical Support Manager m/f/d

Lenovo

Essen, North Rhine-Westphalia, Germany Full-time June 14, 2026
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Description and Requirements

Join Lenovo’s Solutions & Services Group (SSG) as a Premier Technical Support Manager, leading a team that delivers best-in-class support to our premium customers. Based in Essen, you will drive team performance, enhance technical capabilities, and continuously improve service quality and customer experience.

You’ll manage a team handling complex technical issues across Lenovo’s client portfolio, while working closely with cross-functional stakeholders to meet KPIs, optimize operations, and represent the voice of the customer across the business.

You will report to the Europe & META Premier Delivery Regional Manager.

Key responsibilities:

  • Lead day-to-day management of Premier Support team, including shifts, workload, and team wellbeing
  • Drive performance through coaching, feedback, and structured development within Lenovo framework
  • Own KPI tracking and improvement, using dashboards to id...

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    Found Details

    LocationEssen, North Rhine-Westphalia
    CountryGermany
    TypeFull-time
    CategoryComputer Occupations
    PostedJune 14, 2026

    About Lenovo

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    Lenovo

    Essen, Germany

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