Found Description
Overview
If you’re ready for a great career opportunity, now is the time to join Extreme Networks! Recognized by IDC and Gartner for our market leadership in data center networks, Extreme helps organizations around the world build the networks of tomorrow.
The Premier Success Manager (PSM) is the key customer advocate and the leader providing high‑touch engagement for Extreme’s most valued and strategic customers. The PSM plays a pivotal role throughout the customer lifecycle—from onboarding and adoption to expansion and renewal—ensuring each phase aligns with the customers’ success goals and is supported by proactive engagement.
Success in this role is measured through key performance indicators such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and renewal rates reflecting the impact of the PSM on long‑term customer value.
Account Management (70 %)
- Primary account contact for Customer Success within Extreme Premier ...