Found Description
Responsibilities
- Build long‑term relationships with pre-VIP players by understanding their needs and gaming behavior
- Manage a customer portfolio to drive engagement, retention, and progression toward VIP status
- Deliver personalized communication through calls, messages, and tailored offers
- Analyze customer activity to identify opportunities for improved retention and deposits
- Collaborate with VIP CRM, BI, and Customer Support teams to optimize player experience
- Resolve customer issues while ensuring compliance with gaming regulations
- Track and achieve individual KPIs related to portfolio performance
Requirements
- 2+ years of experience in VIP Account Management, CRM, Customer Success, or Sales
- Experience in the iGaming industry is highly preferred
- Understanding of iGaming and Sports Betting markets
- Knowledge of key iGaming KPIs and player lifecy...