Found Description
Pre Sales Advisor – Role Overview
As a Pre Sales Advisor, you will focus on retaining prospective customers who wish to cancel their orders, managing the outbound SAV queue, handling Field Technician cancellation calls, and rescheduling service orders for these customers. Additionally, you will review stage code orders to educate customers on their installation status, partner with dispatch or assignment teams to move pending orders forward, modify pending orders to upgrade or downgrade speeds, add or remove features, review the drop status of orders, and update the home/email addresses for prospect customers.
Duties and Responsibilities
- Retention for prospect customers wishing to cancel their order.
- Outbound SAV queue management.
- Field Technician cancellation calls.
- Rescheduling service orders for prospect customers.
- Review stage code orders to educate customers on installation status.
- Partner wi...