Found Description
Pre Sales Advisor – Manila, Philippines
The Pre Sales Advisor will focus on retaining prospective customers who wish to cancel their orders, manage the outbound SAV queue, handle field technician cancellation calls, reschedule service orders, review stage code orders, partner with dispatch or assignment teams, modify pending orders, update drop status, and ensure customer address updates.
Duties and Responsibilities
- Retention for prospect customers wishing to cancel their order.
- Manage outbound SAV queue.
- Handle field technician cancellation calls.
- Reschedule service orders for prospect customers.
- Review stage code orders to educate customers on installation status.
- Partner with dispatch or assignment teams to move pending orders forward.
- Modify pending orders to upgrade or downgrade speeds.
- Modify pending orders to add or remove features.
- Review drop status.