Pre-sales Advisor (Bogotá)

Our company offers a competitive suite of benefits to its employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for accelerated career growth.

Primary Focus

• Save new pending orders
• Handle pending order status calls
• Appointment reschedules
• Handle pending order status calls
• Appointment reschedules
• Pending order cancellations

Roles and Responsibilities

• Retention for prospect customers wishing to cancel their order
• Outbound SAV queue
• Field Technician cancellation calls
• Rescheduling service orders for prospect customers
• Review stage code orders to educate customers on installation status
• Partner with dispatch or assignment to move pending orders forward
• Modify pending orders to upgrade or downgrade speeds
• Modify pending orders to add or remove features
• Review drop...