Pre & Post Route Operations Supervisor (Bogotá)

About The Role:

As a Supervisor within the Pre & Post Route Operations organization, you will play a critical role in ensuring all operations are performed satisfactorily and that your team is operating at its full potential. You will also be relied on to help set up new processes and ensure teammates are informed and trained on all changes to their workflows. You will help develop the team’s culture, coach teammates, and be a liaison with other departments and with leadership within Pre & Post Route Operations and Live Ops as a whole.

What you’ll do:

• Be a point of escalation for complex or exceptional driver partner or internal team cases
• Help ensure teammates are on track from a performance and attendance perspective and coach teammates to improve their skills
• Support new initiatives across the organization by implementing updated processes and optimizing processes where opportunities exist
• Providing a feedback loop to da...