Power Apps Support Analyst L1

Overview

We are currently seeking a Power Apps Support Analyst L1 to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Position Summary

We are seeking a motivated and customer-oriented Power Apps Support Analyst L1 to provide first-level support for Microsoft Power Platform applications and services. The ideal candidate will be responsible for handling user inquiries, troubleshooting basic application issues, monitoring incidents, and escalating complex problems to Level 2 or development teams when necessary.

This role requires strong communication skills, analytical thinking, and a foundational understanding of Microsoft Power Platform technologies including Power Apps, Power Automate, SharePoint, and Microsoft 365 services.

Key Responsibilities

• Provide Level 1 support for Power Apps applications and Power Platform solutions.
• Respond to user tickets, incidents, and service requests within SLA timeli...