Post Market Complaints Data Analyst

About the role

The Post Market Complaints Data Analyst is responsible for the end-to-end delivery, governance, and integrity of post-market surveillance (PMS) and complaint data analytics across all product franchises. The role acts as the subject matter expert for complaint data, ensuring accuracy, consistency, and audit readiness of datasets, analyses, and reporting outputs used to support regulatory compliance and business decision-making.

The position leads the development and maintenance of centralised analytics solutions, including BI reporting dashboards and data models, providing a single source of truth for complaint trending, signal detection, and product performance monitoring. This includes ownership of data extraction, transformation, verification, and validation activities across multiple systems and platforms.

Working cross-functionally with Quality, Regulatory Affairs, R&D, Operations, and other stakeholders, the role translates complex compl...