Position Title Service Desk Analyst

Job Description

As part of the Service Desk team, the Service Desk Analyst will be the first-point of contact for ICAT end-user support across the organization using Incident Management and Request Fulfilment processes supporting our standard suite of software, hardware, telephone, and mobile services.

The primary goal of this role is to provide an exceptional technical support for all MH users across multiple sites. Proven customer service and communication skills, problem-solving ability, and knowledge of modern end-user computing devices/software, various Microsoft applications and virtual computing environment like Citrix and VMWare are critical to be successful in this role.

This is a fully on-site role and requires the incumbent to be available to work any shift between 6:00 AM and 8:00 PM any day of the week including weekends and holidays. Participation in rotational on-call after hours coverage is mandatory. May also be required to work outside ...