Found Description
Responsibilities
- Act as the first point of contact for store/retail technology support, with phone support as the primary channel for urgent store issues.
- Receive, log, triage and resolve store support calls, emails and Zendesk tickets in a timely, accurate and customer‑focused manner.
- Support non‑voice channels, including Zendesk tickets, email, live chat and future AI‑assisted support channels, while maintaining phone support as the priority for urgent store issues.
- Provide clear communication to store teams, including next steps, expected timeframes and escalation updates.
- Diagnose and resolve incidents relating to POS, store workstations, peripherals, access, connectivity and store operating technology.
- Confirm resolution with store users and ensure ticket notes, categorization and closure details are complete.
Benefits
- Competitive salary.
- Opportunity to shape the HR fu...