Found Description
Overview
Shift4 is expanding globally and hiring POS Technical Support Representatives to work with customers. This is a contract role within Columbia.
Summary
The Positouch POS Support Associate provides technical support for Positouch POS systems and credit card terminals. This role diagnoses, troubleshoots, and resolves customer issues via multiple communication channels while maintaining high standards of customer service. Representatives collaborate with internal teams and contribute to terminal/system performance improvements and merchant satisfaction.
Responsibilities
- Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.
- Perform other duties as assigned.
Qualifications
- High school diploma or equivalent required.
- Familiarity with Microsoft Office Suite.
- LI-SM2
We are an Equal Opportunity Employer and do not discriminate ...