Found Description
POD Coordinator
You are responsible for executing daily documentation and proof of delivery (POD) activities in compliance with client documentation and billing requirements. You coordinate closely with internal stakeholders, external clients, and third‑party service providers to ensure accurate, timely, and efficient processing, monitoring, and resolution of POD‑related transactions and concerns.
What you’ll do
- Answer queries through phone and email regarding documentation concerns raised by delivery personnel and internal partners such as 2GO branches and agents, Central Documentation Team, and 2GOLI teams.
- Respond promptly and professionally to customer queries and complaints.
- Regularly coordinate with other business units regarding pending and problematic transactions.
- Coordinate with the Documentation Unit Leader to ensure the timely resolution of problematic transactions.
- Develop and maintain good wor...