PMD Helpdesk

Must be client-focused with ability to provide white-glove treatment to our clients.<br /> Must have the understanding and sense of urgency to address and resolve issues as quickly and accurately as possible.<br /> Address client requests and issues via phone or email.<br /> Provide world class quality of service to our clients throughout the resolution process.<br /> Engage engineering teams and product owners to assist with troubleshooting as needed.<br /> Perform 'cradle to grave' ownership of all issues by providing timely updates to clients and by constantly following up with escalation teams until the issue is resolved.<br /> Confidential Last Updated January 2016<br /> Demonstrate excellent ticket hygiene by selecting appropriate product categories, keeping detailed ticket notes, managing ticket backlog, etc.<br /> Maintain effective documentation by regularly reviewing and updating knowledgeba...