Player Support Specialist, Outsourcing (Game Services)

Player Support Specialist (8‑month FTC)
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Barcelona, Spain

We are looking for a Player Support Specialist to join our Outsourcing team, focusing on Player Support services. The role serves as the primary supervisor and point of accountability for outsourced Player Support operations, ensuring high-quality service delivery, performance management, and collaboration between King and external partners.

Responsibilities

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• Supervise outsourced Player Support operations, ensuring high-quality service delivery across first‑line and second‑line (senior agents).
  
• Maintain a deep understanding of Player Support requirements and quality standards, translating them into clear expectations for vendors.
  
• Act as the key intermediary between Player Support...