Found Description
Join Kensington as a Platform Support Analyst I, focusing on providing exceptional user support for Azure cloud applications. This role emphasizes troubleshooting, documentation, and user feedback to enhance platform performance.
In this position, you will be crucial for addressing issues raised by our travel experts while managing escalations effectively. Your expertise in application support and troubleshooting will help maintain smooth operations for over 1600 users. You will also ensure user training and support, fostering collaborative problem-solving across teams.
Key Responsibilities:
• Address user inquiries and platform-related issues
• Manage escalations to the development team
• Document troubleshooting processes and solutions
• Collaborate with cross-functional teams and stakeholders
• Conduct training sessions to improve user proficiency
Requirements:
• 1+ years in technical or application support
In this position, you will be crucial for addressing issues raised by our travel experts while managing escalations effectively. Your expertise in application support and troubleshooting will help maintain smooth operations for over 1600 users. You will also ensure user training and support, fostering collaborative problem-solving across teams.
Key Responsibilities:
• Address user inquiries and platform-related issues
• Manage escalations to the development team
• Document troubleshooting processes and solutions
• Collaborate with cross-functional teams and stakeholders
• Conduct training sessions to improve user proficiency
Requirements:
• 1+ years in technical or application support
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