Found Description
About The Role
Wordbee (Part of TransPerfect) is a SaaS platform for localization project management and translation automation. We're hiring a Platform Operations & Support Engineer to help keep the platform healthy and support our enterprise clients.
This is a hands‑on DevOps and operations role. You'll keep the platform healthy — infrastructure monitoring, incident response, and routine operations — and just as importantly, you'll help improve and harden the infrastructure over time : tightening monitoring and alerting, automating manual work, refining runbooks, and strengthening reliability and security. Alongside this, you'll handle incoming client tickets (L1 support, triage, and client communication). You'll work on‑site from our Cebu office.
A core part of the job is leveraging AI to monitor, investigate, and enhance the platform — using and improving our in‑house Claude‑powered assistant, building better detection and diagnostics,...
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