Planning & Operational Excellence Manager

Planning & Resource Optimization Manager (Americas)

Location: Remote within Canada

Compensation: Up to BRL R$220,000

Great operations don't happen by accident—they're engineered.

We're seeking an experienced operational leader to transform planning, workforce optimization, and service delivery across a complex, fast-paced organization serving customers throughout the Americas.

This is a highly visible leadership role where you'll partner with senior leaders, lead a team of approximately 15 professionals, and use data, technology, and continuous improvement to improve operational performance, customer experience, and business results.

What You'll Do:

You'll lead planning and resource optimization across multiple countries by:

• Developing workforce planning and resource optimization strategies
• Balancing customer demand, capacity, and workforce u...