Planner (Restaurant Ordering - ROP)

Responsibilities

Position Summary:

The ROP Planner is primarily responsible for working with clients to ensure a continuous flow of communication with the restaurants in your portfolio and to manage the demand and the supply planning for these restaurants.

Position Responsibilities may include, but not limited to:

• Provide direct support and communication to restaurants as needed

• Manage customer relationships across a portfolio of restaurants

• Respond to tickets and calls within assigned SLAs

• First line of contact for all restaurant order related concerns

• Triage, assign and close tickets.

• Manage communication through Salesforce tickets, Finesse calls, ‘Message of the day’ and News Section posting in the MBSync Communication portal

• Support the onboarding of new restaurants, ownership changes...