Found Description
Job Description
As a Pickup Service Delivery Agent your key responsibility will be to ensure a “right first time” resolution for our customer by ensuring you exceed customer expectations and keeping any promises made to them.
You will also be expected to
Ensure relevant and thorough investigations are carried out to fully resolve any issues or complaints
Be accountable for taking the appropriate security measures to support the prevention of fraud
Take inbound calls and making outbound calls to the Pickup Shop network and DPD Depots
Assisting with queries and escalations from the Pickup shop network
Ensuring a high level of service and responsiveness at all times
To undertake any other tasks as required to assist with the smooth running of the service
Qualifications
What we're looking for
To be successful in this role you must be...
Ready to Apply?
Submit your application for Pickup Service Delivery Agent / Customer Services at DPDgroup
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