Found Description
Are you a great communicator who also loves staying organized? Dimov Tax is hiring a Phone Operators to be the first voice our clients hear.
What you'll be doing:
- Answer and manage inbound client calls in a professional and friendly manner
- Listen to client needs and route or resolve inquiries efficiently
- Take accurate messages and follow through on call-backs — every time
- Enter and update client information in our CRM system
- Navigate multiple systems simultaneously while on a live call
What we're looking for:
Phone & Communication Skills:
- Clear, professional speaking voice with strong grammar and tone
- Active listener — you understand the issue before you respond
- Calm and empathetic with frustrated or confused callers
- Able to guide a conversation to resolution without rushing the client
Admin & Technical Skills: <...