Pharmacy Support Supervisor (Moncton)

Job Summary

The Pharmacy Support Supervisor leads and manages a team of Pharmacy Support Assistants, ensuring high service levels to patients and partners while enabling the pharmacy team to focus on core pharmacy tasks.

Key Responsibilities

• Provide direct leadership and guidance to the Pharmacy Support team.
• Ensure adherence to policies, procedures, and Key Performance Indicators (KPIs).
• Foster positive relationships with patients, Bio Script Pharmacies, and internal and external stakeholders.
• Drive excellence in remote pharmacy support services through continuous improvement and innovation.
• Ensure efficient utilization of team resources and identify opportunities for training and skill development.
• Daily monitoring and management of team emails and voicemail.
• Maintain workflow adherence and contribute to workflow improvements when necessary.
• Conduct regular formal touchpoints, including...