Pessoa Agente de Serviços (Service Agent II)

Performs a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface.

General job description

• Track shipment monitoring, interpreting tracking updates in FedEx systems and operations.
• Assist customer in preparing shipping documentation, including international regulatory information assistance, shipping request preparation, and special notification related to worldwide pickup and delivery.
• Assist customers with locating packages, answering questions about FedEx products and services, providing in-person customer service at the counter or on the phone.
• Carry out shipment preparation with updates to FedEx systems.
• Update and analyze operational reports (Timecard, Scans, CEBS, EOPS).
• Carry out delivery routing.
• Monitoring airlines and FedEx support areas.
• Check packages to ensure proper labeling, legality of contents i...