Personal Insurance Centre-Winnipeg Team Lead

Job Overview

The Personal Insurance Centre‑Winnipeg Team Lead is a supervisory role responsible for day‑to‑day oversight, coaching, and performance management of the Personal Insurance Centre–Winnipeg. The Team Lead serves as the primary point of contact for operational questions, workflow issues, process adherence, and client‑related escalations, working closely with the Regional Manager. The role requires strong technical knowledge of personal insurance operations to support account manager books, troubleshoot complex file issues, and provide guidance on renewals, endorsements, accounting discrepancies, EPIC management, and accounts receivable follow‑up.

Responsibilities

• Manage daily operations and ensure Service Level Expectations are consistently met.
• Coach, mentor, and develop team members to achieve high performance.
• Provide expertise on day‑to‑day tasks, including renewals, endorsements, accounting discrepancies, EPIC managem...