Personal Banking Associate - Vaudreuil (Full time)

Personal Banking Associate

Work Location: Vaudreuil-Dorion, Quebec, Canada

Hours: 37.5 hours per week

Line Of Business: Personal & Commercial Banking

Pay Details: $45,700 - $61,000 CAD

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.
• Recommend improvements to work practices, branch operations and processes to enhance customer ex...